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Two LinesRisk
Risk operationsOPS

Specialist risk capacity without building a large permanent team.

Two Lines Risk can operate defined parts of your risk program as an extension of your internal team — assessment queues, evidence review, control testing, remediation follow-up and reporting — under your governance and inside your tooling.

  • Named analysts, not a rotating pool
  • Your methodology, your systems, your decision rights
  • Service levels agreed per risk tier
  • Designed to be handed back at any point
Where it usually starts

The three conditions that most often trigger a risk operations engagement.

  • An assessment backlog is delaying business onboarding
  • A regulatory commitment has a date attached to it
  • Headcount is approved but hiring will take two quarters
How it is measured01

Capacity you can hold to a number.

Managed risk work is only defensible if its output is measured. These are the metrics we report against from the first month — illustrative here, agreed with you in practice.

Turnaround
10d
Tier 1 assessment, evidence complete
Queue ageing
< 5%
Assessments beyond agreed SLA
Evidence freshness
94%
Tier 1 evidence within validity period
Remediation ageing
21d
Median time from finding to closure
Scope02

What we can operate.

Selected individually or combined. Nothing here removes accountability from your second line — it removes the execution load from it.

01

Assessment throughput

A named team working your queue under your methodology, with agreed turnaround times per tier and a weekly view of what is moving and what is blocked.

  • Vendor assessments by tier
  • Security questionnaire analysis
  • Evidence and report review
  • Reassessment cycles
  • Intake triage
  • Assessment quality review
02

Control operations

The recurring control work that gets deferred when the team is stretched — and that an auditor will ask about first.

  • Control testing execution
  • Evidence collection & filing
  • Exception and expiry tracking
  • Control status reporting
  • Policy-to-control traceability
  • Framework mapping maintenance
03

Remediation follow-up

Chasing actions is unglamorous, time-consuming and the single largest determinant of whether a finding results in a change.

  • Findings register maintenance
  • Owner and due-date follow-up
  • Vendor remediation liaison
  • Closure validation
  • Escalation preparation
  • Overdue action reporting
04

Reporting and readiness

Recurring reporting produced on a fixed cadence, and the evidence pack assembled before the audit rather than during it.

  • Committee and board packs
  • Coverage and freshness metrics
  • Audit and regulator evidence packs
  • Findings response support
  • Risk documentation upkeep
  • Backlog reduction programs
Operating model03

How the engagement works.

  1. 01

    Adopt your methodology

    We work to your framework, criteria and risk appetite. Where they are absent or ambiguous we propose the missing definition and you approve it — we do not substitute our own quietly.

  2. 02

    Agree the operating envelope

    Scope, service levels per tier, escalation thresholds, decision rights and what must always return to your team. Approval of residual risk stays with you.

  3. 03

    Run in your tooling

    Your GRC platform, ticketing system and evidence repository. We do not require a migration, and we do not create a parallel record only we can read.

  4. 04

    Report against throughput and quality

    Volume, turnaround, coverage, evidence freshness and remediation ageing — reported on a fixed cadence so the value of the capacity is measurable.

  5. 05

    Hand back cleanly

    Documentation, decision history and working practice maintained so the function can be taken back in-house at any point without reconstruction.

Add capacity without adding a hiring cycle.

Tell us the queue, the backlog or the commitment with a date on it, and we will scope the capacity and the service levels around it.